Title : MODEL SUPPLIES - YOU DON'T SEND ME, FLOWERS...
link : MODEL SUPPLIES - YOU DON'T SEND ME, FLOWERS...
MODEL SUPPLIES - YOU DON'T SEND ME, FLOWERS...
A month to the day after retiring the blog, I find myself forced to return for a one-shot special in pursuit of justice and to draw attention to a shocking situation. I've always been quite prepared to use this blog as an organ of retribution against the guilty and that's not going to stop now.
Some of you may have heard of MODEL SUPPLIES, a business run by a chap called STEVE FLOWERS. He supplies newly manufactured replacement parts for various diecast models from the '50s, '60s, '70s and beyond. Some of the parts are excellent, some quite good, others merely better than nothing - and a few are downright mediocre. Back in September last year, I ordered a white metal replica of the famous BUDGIE Toys SUPERCAR from the 1960s, which I received on the 27th of that month. It's quite a rough replica which will need a lot of filling, filing, sanding and shaping before it can be assembled and painted, but I'm willing to give it a go when I have time.
The Budgie name had been very roughly scraped off the base, leaving some noticeable gouges, and I emailed MS to register my disappointment, as, to my mind, a replica should remain faithful to the original. After all, there have been a few Supercar models in recent years (by PRODUCT ENTERPRISE and JOHNNY LIGHTNING), so the attraction of having a Budgie Supercar is that it says Budgie on the base. I then put the replica aside for a while, but upon a later viewing, I noticed that the canopy was extremely cloudy and did not have the sparkling clear finish that it ought to. When enquiring about something else at a later date, I mentioned this, and was told to return the defective part for a replacement.
All well and good you may be thinking, but I've always taken the view that if I'm provided with something that isn't as it should be, then I shouldn't be put to any expense in obtaining a replacement - that's the responsibility of the person or company who provided the faulty part to start with. I duly contacted Model Supplies and requested that they send the replacement part first, along with a prepaid, self-addressed label or envelope for me to return the inferior item. No reply. They're busy, I thought - I'll give them some time. Almost a month later, I contacted them again - once more, no response.
I should point out that, had they responded and said they'd reimburse me for any costs in returning the defective part once they'd received it, then that would have been acceptable to me, but not even the hint, never mind the courtesy, of a reply. I waited another month, then emailed them to say that, as they had ignored my previous two emails, if they didn't forward the replacement part along with a prepaid address label, then I would address the matter on my blog - as well as raise a case against them with eBay. (That's my next step - if I haven't left it too long.)
I received a reply from someone called ERICA HALL, who said that the part would only be replaced once I had returned the original, but there was no mention of a refund for the post and packing charges that I'd incur because of their ineptitude in supplying an inferior part to begin with. Nor was there an answer to my perfectly reasonable enquiry as to just why I should be inconvenienced with extra expense because of their mistake. She also had the impertinence to suggest that I would not report the facts correctly, so I'll be forwarding a link to this post so that she can see her impertinent insinuation is unfounded.
I don't think I'm being unreasonable about this. I was supplied with a defective part, and though they are prepared to replace it, they expect me to cover the expense of returning it, with no offer of reimbursement. They also ignored two of my emails requesting a prepaid address label, which they could have conveniently sent along with said replacement. (And remember, the returned item will be of no use to them because it is not up to par.) Also, I could have used the padded bag containing the replacement to return the original. Other mail order businesses have no issues with doing this, so I don't see why Model Supplies should consider themselves exempt from what is standard practice by companies who place their customers' convenience before their own.
When it comes to doing the right thing, Model Supplies are far from being (dare I say it?) a model company. (Yes, a corny pun, but nonetheless true.) Just thought you should know in case you were thinking of ordering anything from them. Establish in advance that they're prepared to meet your costs when resolving their mistakes.
Incidentally, I've availed myself of their services a few times over the years and this isn't the first time I've been disappointed with them. However, in the interests of fairness, I've confined myself to this specific instance, though I may air previous grievances at a later date. Why didn't I learn my lesson the first time? The triumph of hope over experience, alas. Also, when they're good, they're very good, but when they're bad, they're absolutely fecking shocking!
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