Title : 30TH CENTURY COMICS - WHAT DO YOU MAKE OF A COMPANY THAT TREATS THEIR CUSTOMERS LIKE THIS...?
link : 30TH CENTURY COMICS - WHAT DO YOU MAKE OF A COMPANY THAT TREATS THEIR CUSTOMERS LIKE THIS...?
30TH CENTURY COMICS - WHAT DO YOU MAKE OF A COMPANY THAT TREATS THEIR CUSTOMERS LIKE THIS...?
How does this story grab you for sheer impertinence? I've bought quite a few comics from a company called 30th CENTURY COMICS over the last couple of years and, in the main, been fairly happy with them. A few recent comics however, weren't quite as described, and I let them know about it in a perfectly polite manner. Surely they'd want to know in order to avoid such a situation in future? Not just with me, but with any other customer.
Two comics I bought in March were described as 'very good', but one had a piece torn off the back page, and the other had five faces on the cover defaced with a blue biro or felt tip pen. There were also rips on the last three pages, the back cover sporting two long rips. I contacted them about it, said they weren't really worth the bother or expense of returning, and asked for comment. They awarded me £2 credit, which I was perfectly happy with.
Last week, I ordered three comics from them at one go, and while two were okay, one was falling to bits. I don't think that even its modest grading of 'good' adequately covered its imperfections. It looked okay in its cardboard-backed clear bag, but when I took it out and opened it, the front cover came away from the spine - as did the next page. When I examined it, every page was split at the spine, ready to detach at the merest handling. The middle pages weren't quite as badly split, but still nothing to write home about.
Of course, I could have returned the comic for a full refund (whether that includes postage or not I don't know, though I'd have insisted), but it was WHIZZER & CHIPS #3, which I've wanted to replace for many years now. (And when I say replace, I mean replace the original, long-gone copy I had in 1969.) Still, for a mere £6 I was reluctant to bother 30th Century with a return, but I thought they'd at least want to know so they could take steps to ensure the mistake wasn't repeated. (And, Micropore tape comes in handy for repairing old British comics, so I knew I could salvage the issue to some degree.)
And so I contacted them, said I wasn't complaining or looking for a refund, but I thought they'd want to know that this particular comic didn't match its description as to grading. I was expecting a reply along the lines of "Thanks very much for alerting us to this matter as customer satisfaction is a priority with us. We'll double-check any future orders before mailing to avoid any further disappointment."
Well, knock me down with a feather. You should have seen the deceptive, seemingly-'polite' reply I received, which essentially told me to feck off and not to order any more comics from them ever again. They refunded my £6, which I tried to return, but it hasn't cleared in my account yet. Imagine having your shopping delivered to your home by ICELAND, then finding a couple of items are long past their sell-by dates or were compromised in some way. Would Iceland 'suggest' that you never buy anything from them again if you politely brought it to their attention? I doubt it!
30th Century's excuse for their complacency is that the majority of their customers are satisfied (or maybe more easily pleased?), but if I ran a business, I'd be aiming for 100% customer satisfaction, not telling the ones that are (occasionally) disappointed to sling their hook. What a world we live in when the customer is penalised for the seller's incompetence. I doubt it would've been different if I'd just returned the comics, they'd have simply seen me as a fuss-pot and an inconvenience. I don't think it's being pernickety to expect a comic to be somewhere in the ball park of its advertised condition, but 30th Century clearly think otherwise.
Tell you what, why don't you make up your own mind? Take a look at the photos of the comic and then tell me what you think. 30th Century Comics? Not with that prehistoric attitude. Here's an idea for you, ROB RUDDERHAM - why not just try ensuring that your comics are in the condition described in your catalogue before sending them out? Or is that to simple a suggestion for you. Anyone else have this kind of experience? Let loose in the comments section.
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